1. Introduction
These Terms of Service (“Terms”) govern your access to and use of Interavo Interviewing Courses (the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our policies referenced herein. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
The Service may include course materials, interactive exercises, coaching or feedback features, downloadable assets, and communications. We may provide certain features through third-party providers; your use may also be subject to those providers’ terms.
2. Eligibility & account
2.1 Eligibility
You must be at least 16 years old (or the minimum age required in your jurisdiction to consent to online services) to use the Service. If you are under 18, you represent that you have permission from a parent or legal guardian.
2.2 Account responsibility
If the Service requires an account, you agree to provide accurate information, maintain the security of your login credentials, and promptly update your account details when they change. You are responsible for all activity under your account.
2.3 Security
You agree not to share your account with others, circumvent access restrictions, or attempt to gain unauthorized access to the Service or related systems. We may suspend accounts that appear compromised.
3. The Service
3.1 Educational nature
The Service provides educational content intended to improve interviewing and communication skills. Outcomes vary by individual. The Service does not guarantee employment, interview invitations, or specific career outcomes.
3.2 Availability and changes
We may modify, add, or remove features at any time. We aim to keep the Service available, but it may be interrupted due to maintenance, updates, outages, or circumstances outside our control.
3.3 Beta features
Some features may be offered as “beta” or “preview”. These may be experimental, may change or be discontinued, and may have limited support.
4. Acceptable use
You agree not to:
- Use the Service in a way that violates any applicable law, regulation, or third-party rights.
- Copy, scrape, or harvest data from the Service except as explicitly allowed by the Service’s intended functionality.
- Reverse engineer, decompile, or attempt to discover the source code of any part of the Service, except to the extent permitted by law.
- Upload or transmit malicious code, attempt to disrupt infrastructure, or probe systems for vulnerabilities.
- Impersonate another person or misrepresent your affiliation.
- Use the Service to generate or distribute unlawful, harmful, hateful, or harassing content.
- Share paid materials publicly or provide access to paid content to unauthorized users.
We may investigate violations and may suspend or terminate access to the Service without notice if we reasonably believe you have breached these Terms.
5. Fees, subscriptions & renewals
5.1 Pricing
Some features may require payment. Pricing, plan details, and billing frequency are disclosed at the point of purchase. Taxes may apply based on your location.
5.2 Subscription renewals
If you purchase a subscription, it will renew automatically at the end of each billing cycle unless you cancel before the renewal date. You authorize us (and our payment processors) to charge the subscription fee and applicable taxes using your selected payment method.
5.3 Payment processing
Payments may be processed by third-party payment providers. We do not store full payment card details on our servers. Your payment provider’s terms may apply.
5.4 Failed payments
If a payment fails, we may retry charges, suspend subscription access, or downgrade your account until payment is resolved.
6. Cancellations & refunds
6.1 Cancel anytime
You may cancel your subscription at any time. Canceling stops future renewals; it does not automatically refund prior payments unless required by applicable law or explicitly offered at purchase.
6.2 Refunds
Refund eligibility (if any) depends on the plan and the circumstances. If a refund policy is provided during checkout, it controls. If no refund policy is stated, fees are generally non-refundable to the extent permitted by law.
6.3 Chargebacks
If you initiate a chargeback, we may suspend access while the dispute is investigated. We encourage you to contact us first so we can help resolve billing concerns.
7. Intellectual property
7.1 Our content
The Service and its content (including text, graphics, videos, templates, and course materials) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial learning purposes, unless otherwise stated.
7.2 Restrictions
You may not reproduce, distribute, publicly display, publicly perform, create derivative works from, or otherwise exploit the Service content without our prior written permission, except as permitted by law.
7.3 Trademarks
Names, logos, and other marks displayed on the Service may be trademarks of their respective owners. Nothing in these Terms grants you the right to use any trademark without permission.
8. User content
8.1 Your submissions
If you submit content to the Service (including profile info, comments, uploads, feedback requests, or other materials), you represent that you have the necessary rights to submit that content.
8.2 License to operate the Service
You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, display, and transmit your content solely as necessary to provide and improve the Service, enforce these Terms, and comply with legal obligations.
8.3 Removal
We may remove or restrict access to user content if we believe it violates these Terms or applicable law.
9. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that content will be accurate, complete, or current.
Educational content may include examples, suggested answers, or frameworks. These are illustrative and may not apply to every situation.
10. Limitation of liability
To the fullest extent permitted by law, in no event will we (including our affiliates, officers, employees, contractors, and licensors) be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of (or inability to use) the Service.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Service will not exceed the greater of: (a) the amount you paid to us for the Service in the 3 months preceding the event giving rise to the claim, or (b) $100 USD.
Some jurisdictions do not allow certain limitations of liability; in those jurisdictions, liability will be limited to the maximum extent permitted by law.
11. Indemnification
You agree to defend, indemnify, and hold harmless us and our affiliates, officers, employees, contractors, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Service, (b) your content, (c) your violation of these Terms, or (d) your violation of any rights of another.
12. Termination
We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms or if we need to do so to protect the Service, other users, or third parties. You may stop using the Service at any time.
Upon termination, your license to use the Service ends. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will survive.
13. Governing law
These Terms are governed by the laws applicable in the jurisdiction where the Service provider is established, without regard to conflict of laws principles. Venue for any disputes will be in the competent courts of that jurisdiction unless applicable law provides otherwise.
14. Changes to Terms
We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting a notice on this page or within the Service). Continued use of the Service after changes become effective constitutes your acceptance of the updated Terms.
15. Contact
Questions about these Terms can be sent to:
- Email: [email protected]
- Phone: +1 (415) 550-1842
- Hours: Mon–Fri, 09:00–18:00 (local)
If you contact us, please include the subject “Terms of Service” and a clear description of your question.